Program Management

Click here to download our user guide for additional information on Program Management.

How do users get access?

Users will access the system with their work email address and a password they create, to ensure they remember it! Of course, if users forget their password we can help there too!

Can I create levels of approvals?

Various user levels can be created depending on your organisational structure, within your organisational and team structure you can then allocate management approval capabilities to share accessibility and viewability of certain functions to those required.

What emails do my program participants receive? 

When your program participants are enrolled in a program they will receive a verification/welcome email to the new and exciting system which you activate sending.

This will prompt them to verify their email address and set their password. They will then have the opportunity to populate their profile with further information, browse the Xtend system and the range of Rewards available. 

How are system fees billed?

When you sign up for the program you enter your credit card details. Your credit card won’t be charged until you pass the trial period.

After your trial ends, your credit card will be billed for the first month of User Fees based on the current number of users currently set-up within your program.   At the end of each subsequent month your credit card will automatically be billed for any Users set-up during each month.

Can I distribute/allocate Reward Points?

The administration portal allows you to distribute points/budgets amongst your Team Leaders to distribute amongst users or assign Reward Points to users directly to redeem!

How are Reward Points billed?

You upload the Reward Points you want to award via your credit card.

You can do this in small amounts and award straight away, or in a large amount and distribute as people achieve through Program Manager in your Admin & Reports section.

Is there a minimum spend on employee Rewards?

Not at all! You can choose to run a program that is purely recognition based with no Rewards. We believe that employee recognition has a significant impact on its own. If you do decide to offer Rewards you can base your offering on your budget and your employees.

What happens if my business grows?

As your organisation and employees change and grow, you can update your program at any time to ensure that your recognition program grows and celebrates success with you!