Welcome to the website of E V T Marketing Pty Ltd ACN 001 561 977 trading as “Xtend” (ABN 26 001 561 977) (“we”, “us” or the “Company”), a leading provider of online platforms empowering employers to recognise and reward employees within their organisation.  You may create an account for your organisation, configure the platform with your organisation’s brand and regulate access and use of the platform by your employees.

This website is located on the web via the domain https://xtendsystem.com and includes all of the files located in that domain (“this site”).

Agreement to these Website Terms of Use

By accessing this site, you agree to be bound by these terms of use (“Website Terms of Use”). These Website Terms of Use constitute a binding agreement between you and the Company and govern your use of this site.

Privacy Policy and Rewards Returns Policy

As part of these Website Terms of Use, your use of this site is also subject to our Privacy Policy (located at https://xtendsystem.com/privacy-policy) and our Reward Returns Policy, which are incorporated by reference into these Website Terms of Use.  Our Privacy Policy and Reward Returns Policy are reproduced at the end of this document for your convenience.

Legal capacity to transact

By using this site, you represent and warrant to the Company that you have authority to do so.

Program Setup

Once you or your organisation has registered with us, you may access the portal on our site to configure and customise a platform or program for your organisation.  Where you have completed a Program Set up Form, we will assist you in configuring and customising a platform or program for your organisation.

Restrictions on use

Prohibited conduct

Use of this site is subject to the rules set out in Schedule 1 below.

Violations of these Website Terms of Use

Without limiting any other remedies available to the Company at law or in equity, the Company reserves the right to, without notice:

  • temporarily or indefinitely suspend, or terminate, your access to this site or refuse to provide products or services to you and any user if:
  • you breach any provision of these Website Terms of Use;
  • the Company is unable to verify or authenticate any information that you provide to us; or
  • the Company believes that your actions may cause damage and/or legal liability to the Company, any of its customers or suppliers or any other person; and
  • remove or block access to any information and/or materials (in whole or in part) that the Company, at its sole and absolute discretion, regards in any way to be objectionable or in violation of any applicable law, any person’s intellectual property rights or these Website Terms of Use.

Indemnity

You indemnify and hold harmless the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual, special, indirect and consequential losses or damages of every kind and nature, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):

  • any material or information that you or any user of the site submit, post, transmit or otherwise make available through this site;
  • your use of, or connection to, this site; or
  • your negligence or misconduct, breach of these Website Terms of Use or violation of any law or the rights of any person.

Registration and account security

Requirement for registration

The Company reserves the right to make any parts of this site accessible only to users who have registered.

Username and password

Upon registration with us, you will be issued with a username and password to access your account.  You and any user you allow access to the site are responsible for maintaining the security of your passwords.

The Company will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the Company will be entitled to assume that any person using this site with your username and password is you or your authorised representative and any person using this site with an employee username and password created within your platform is you or your authorised user of the site.

You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.

You may allow employees within your organisation to use the site for its intended purpose and indemnify the Company as outlined in the above.

User information

In order to register an account with this site, you must agree to these Website Terms of Use and provide the Company with:

  • a valid email address;
  • accurate billing and contact information (including your street address and the name and telephone number of your authorised billing contact and administrator); and
  • any other information that may be required by the Company during the registration process.

In order to register a user account with the platform you have configured, your employee must agree to these Website Terms of Use and provide the Company with:

  • a valid email address;
  • accurate billing and contact information (including name, street address and telephone number); and
  • any other information that may be required by the Company during the registration process or for an approved third party to delivery products or provide services.

You must promptly update this information to maintain its accuracy at all times.

You represent and warrant to the Company that all information provided to the Company by you, including the information provided by you through our account registration module or entered into your account profile or your employee’s account profile, is true and not misleading and does not violate any applicable law or regulation or any person’s intellectual property or other rights.

Multiple accounts and automated account opening

One person may not maintain more than one account with this site.  Accounts registered by “bots” or other automated methods are not permitted.

Approval of registrations

The Company reserves the right to accept or reject any application for registration of an account with this site at its discretion.

Orders

Order constitutes offer

By placing an order through this site, you and your employee make an irrevocable offer to us to use Reward Points to purchase the Reward selected pursuant to these Website Terms of Use.  Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us or a third party supplier to supply any products/services to you – however, the Company will endeavour to supply your selected Reward, products/services to you.

We will not commence processing any order made through this site unless and until:

  • the user has adequate Reward Points for the order; and
  • the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.
  • Reward Pointsmay be purchased by you or a user and allocated to any user in accordance with your customised platform and program configuration. Any Reward Points unused by a user who has left your program can be transferred back into your program subject to a 10% reduction being our administration fee for the transfer.  Reward Points expire should you discontinue your program, there is no refund.

We reserve the right at our discretion to:

  • at any time prior to your order being accepted in accordance with these Website Terms of Use, cancel all or part of your order; and
  • at any time:
  • refuse to provide products or services to you;
  • terminate your access to this site; and/or
  • remove or edit any content on this site.

Acceptance of orders

Acceptance of each order will take place if and when a supplier:

  • in the case of physical items, sends the requested items to you, at the time at which the items are despatched by the supplier, and title to, and risk in, the items will pass from the supplier to you at that time. After the items have been sent, we will send you an email confirming that shipment has taken place;
  • in the case of digital items, either:
  • sends the requested items to you, at the time at which the items are sent by the Company or supplier; or
  • notifies you in writing that the requested items are available for download by you, at the time at which such notification is sent by the Company or supplier,

and title to, and risk in, the items will pass from the Company or supplier to you at that time; or

  • in the case of services, either:
  • provides the services to you, at the time at which the Company or supplier commences providing the services; or
  • notifies you in writing that your order has been accepted, at the time at which such notification is sent by the Company or supplier.

Prices or Reward Points subject to change

The Company reserves the right to change the value of Rewards Points required for Rewards displayed in this site at any time before you place an order.

GST

Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

FBT

You may be liable to pay fringe benefits tax (FBT) for Reward Points deemed a fringe benefit that you give or provide an employee or user.   By creating your account with us, you accept liability for any FBT you incur as a result. We do not provide tax advice or assistance and you represent to us that you have or will obtain the advice you need in relation to Australia’s taxation laws.

Payment methods

Payment of Monthly User Fees and the purchase of Reward Points placed through this site may be made by credit card processed online using the secure payment gateway to Westpac Payway.

Payway secure payment gateway

The Company uses the third party Payway payment gateway provided by Westpac Banking Corporation for its secure online payment transactions. Payments made through Payway are subject to Payway’s own terms and conditions and privacy policy.  For more information about Payway and their policies, see the Payway website (https://www.payway.com.au/core/AboutView).

Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Payway through the gateway on our site, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

Credit and debit card payments

It is not necessary to have a Payway account in order to make a purchase on this site. Payway accepts all major credit and debit cards. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. The Company charges additional transaction fees for paying by credit card as disclosed on our site at the time of your transaction.

Refunds and other remedies

Except as expressly provided otherwise in these Website Terms of Use, all amounts paid through this site are non-refundable. Further information on the steps that the Company will take to remedy any breach of any non-excludable condition or warranty/guarantee is provided under the heading “Remedies limited” in these Website Terms of Use below. For more information about obtaining refunds from third party suppliers, see the paragraphs headed “Refunds from suppliers” in these Website Terms of Use below.

Security

While Payway and our website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than the Company.

The Company may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as the Company considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.

Dealings with third parties

Content supplied by third parties

This site includes an online portal that allows third parties to list rewards, goods and/or services for sale to our users through this site and to upload information and other content directly to this site for our users to access. We do not act as agent for any such third parties and we take no responsibility, and assume no liability, for:

  • any such content that is, or may reasonably be considered to be, abusive, harassing, harmful, obscene, indecent, inflammatory, violent, profane, racially, ethnically or otherwise objectionable, libellous, defamatory, deceptive, pornographic, sexually explicit, unlawful or plagiarised;
  • any of the information supplied by such third parties (including opinions, ideas, suggestions, comments, observations, text, photographs, videos, data, music, sounds, chat messages, files or any other material); and/or
  • any loss or damage that results from any dealings that you may have with such third parties.

Third party goods/services and websites

We do not recommend or endorse any third party goods or services that are listed, or referred to in this site or the content of any third party websites. We are not responsible for the content of linked third party websites, websites framed within this site or third party advertisements and we do not make any representations, or provide any guarantees or warranties, regarding their content or accuracy. These links may unintentionally connect with websites containing information that some users may find inappropriate or offensive. Your use of any third party websites is at your own risk and subject to their respective terms and conditions of use.

User acknowledgements

You acknowledge that the Company does not:

  • check the truth or currency of any of the material or information that third parties provide or make available through this site;
  • control, endorse, approve or warrant to you the merchantability or fitness for any particular purpose of any of the goods or services of any third parties referred to in this site or whose identities become known to you through this site, including suppliers of content that is published or made available in or through this site;
  • offer professional advice on the quality or suitability of any goods, services or information supplied by any such third parties; or
  • endorse or recommend any third party supplier or any third party goods or services, including where details of the relevant supplier are provided by the Company to you or otherwise become known to you through this site (however, the Company makes reasonable enquiry to ensure that third party suppliers allowed to list products and service on this site are reputable and reliable suppliers).

Role of the Company

The relevant supplier, and not the Company, is:

  • the supplier of the Reward, goods and/or services that you offer to purchase with Reward Points; and
  • solely responsible for supplying you with the Reward, goods and/or services themselves.

We do not act as agent for the supplier and we make no representation or warranty, and provide no guarantee, that the supplier will provide you with the Reward, goods and/or services that you offer to purchase through this site with your Reward Points, or that those goods/services will meet your expectations. You should satisfy yourself through your own enquiries as to the quality or suitability of any supplier listed on this site and any goods or services supplied, offered or recommended by or on behalf of a supplier.

Supplier’s terms and conditions

Acceptance of an order creates a contract between you and the relevant supplier in respect of the provision of the Reward, goods and/or services that are the subject of that order. The Company is not a party to that contract. That contract will be subject to the relevant supplier’s own terms and conditions of supply. You will be responsible for investigating and reviewing the supplier’s terms and conditions of supply – including its policies on refunds, returns, cancellations and rescheduling, as applicable – prior to placing any order through this site.  However, the Company monitors the timely delivery of products and supply of services.

Refunds from suppliers

As between you and the Company, all Reward Points redeemed through this site for a Reward, goods/services are non-refundable. If, pursuant to the terms and conditions of the contract that is formed between you and any supplier upon the acceptance of any offer that you make through this site, you are entitled to any refund, the relevant supplier is solely responsible for providing you with that refund. The Company does not guarantee the provision of that refund to you and you must take action against the supplier directly, and not against the Company, in order to enforce your entitlement to that refund.  The Company will endeavour to facilitate a refund or replacement where you are entitled to it as between you and the supplier.

Disputes between users and suppliers

While we make every effort to receive and direct your orders correctly, should there be disagreement or a claim on the warranty, you are solely responsible for your interactions with suppliers listed on this site and the Company is not a party to any transactions between you and such suppliers.  We reserve the right, but have no obligation, to monitor and take action regarding any disputes between users and suppliers.

If you believe that any supplier from which you have purchased any Reward, goods or services through this site has failed to provide those goods or services to you, or that those goods or services did not meet your expectations, please contact us to let us know so that we may take disciplinary action against that supplier if we consider it appropriate at our discretion to do so.  The Company will not, however, act on your behalf, or on behalf of any supplier, in respect of any dispute between you and a supplier.

Intellectual property

Copyright

In these Website Terms of Use, the term “Proprietary Content” means:

  • this site;
  • all of its content (including all of the text, graphics, designs, software, data, sound and video files and other information contained in this site, and the selection and arrangement thereof); and
  • all software, systems and other information owned or used by the Company in connection with the products and services offered through this site (whether hosted on the same server as this site or otherwise).

All Proprietary Content is the property of the Company or its licensors (as applicable) and is protected by Australian and international copyright laws. You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Usage Terms or with the prior written consent of the Company or other copyright owner (as applicable).

You may download and print out content from this site only for your own personal and non-commercial use and provided that you do not remove or modify any copyright, trademark or other proprietary notices.

Trademarks

“Xtend” and the phrase “Xtend is Powered by EVT Incentive Marketing” are trademarks of the Company.  The look and feel of this site (including all button icons, scripts, custom graphics and headers) are the trademarks, service marks and/or trade dress of the Company. These trademarks, service marks and trade dress may not be used, copied or imitated, in whole or in part, without the prior written consent of the Company.

User Content

In these Website Terms of Use, the term “User Content” means any and all content that is submitted, posted or otherwise added to this site by any user, such as comments, forum posts, chat room messages, reviews, ratings and feedback.

This site contains some features that enable you and other users to upload User Content. The Company reserves the right to display, refuse to display, remove and/or amend all or any part of any User Content at its absolute discretion. In respect of any User Content that you, or any user you allow to use the platform, uploads, you:

  • represent and give warranty to the Company that your sharing of that User Content does not infringe any copyright or other legal right of any other person; and
  • grant to the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable and transferable license to use, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform and otherwise exploit all or any part of that User Content in any way at the Company’s absolute discretion.

Copyright claims

If you believe that our site contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this site to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE AND ANY PRODUCTS AND/OR SERVICES PURCHASED OR OBTAINED THROUGH THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

This site is provided strictly on an “as is” basis. To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this site or any of its content, and in particular do not represent, warrant or guarantee that:

  • the use of this site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
  • this site will meet your requirements or expectations;
  • anything on this site, or on any third-party website referred or linked to in this site, is reliable, accurate, complete or up-to-date;
  • the quality of any products, services, information or other material purchased or obtained through this site will meet any particular requirements or expectations;
  • errors or defects will be corrected; or
  • this site or the servers that make it available are free of viruses or other harmful components.

Limitation of liability

Exclusion of liability

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you, any other user or person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Terms of Use or the use of this site by you or any other person.

Remedies limited

To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at the Company’s sole discretion):

  • in the case of goods, to any of the following:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • in the case of services:
  • the supply of the services again; or
  • the payment of the cost of having the services supplied again.

Release

You agree that use of this site by you is at your own discretion and risk. You agree to release the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Website Terms of Use or the use of this site by you or any other person. The Company may plead this release as a bar and complete defence to any claims or proceedings.

Force majeure

To the maximum extent permitted by law, and without limiting any other provision of these Website Terms of Use, the Company excludes liability for any delay in performing any of its obligations under these Website Terms of Use where such delay is caused by circumstances beyond the reasonable control of the Company, and the Company shall be entitled to a reasonable extension of time for the performance of such obligations.

General

Interpretation

In these Website Terms of Use, the following rules of interpretation apply:

  • “you” includes you, any person, your organisation, your employee and any other user of the site or program;
  • “site” means our website located on the web via the https://xtendsystem.com and includes all of the files located in that domain, the system you customise or configure in creating a platform or program for your organisation to recognise and reward employees of your organisation;
  • “platform” or “program” includes any platform or program you or your organisation creates through the portal on our site to configure a platform to recognise and reward your employees;
  • “user’ includes you, your employees, any person you allow access to the site, platform or program;
  • “Monthly User Fee” is the fee you pay us for each employee of your organisation to have access to the site, platform or program;
  • “Reward points” are the points used to reward users and used in the purchase of Rewards from a third party supplier on the site, platform or program;
  • “Reward” means any product, good or service available on or through our site for purchase by redeeming or using Reward Points;
  • headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Terms of Use;
  • these Website Terms of Use may not be construed adversely against the Company solely because the Company prepared them;
  • the singular includes the plural and vice-versa;
  • a reference to a “person” includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and
  • the meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.

Notifications

The Company may provide any notification for the purposes of these Website Terms of Use by email and/or by adding the notification into your user control panel.

Costs

Except as specifically provided in these Website Terms of Use, each party must bear its own legal, accounting and other costs associated with these Website Terms of Use.

Assignment

You may not assign, transfer or sub-contract any of your rights or obligations under these Website Terms of Use without the Company’s prior written consent. Your registration with this site is personal to you or limited to the person registered and may not be sold or otherwise transferred to any other person.

The Company may assign, transfer or sub-contract any of its rights or obligations under these Website Terms of Use at any time without notice to you.

No waiver

Waiver of any power or right under these Website Terms of Use must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by the Company to act with respect to a breach by you or others does not waive the Company’s right to act with respect to that breach or any subsequent or similar breaches.

Severability

The provisions of these Website Terms of Use are severable and, if any provision of these Website Terms of Use is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.

Variation

The Company reserves the right to amend these Website Terms of Use and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this site or the products/services offered through this site.

You may only vary or amend these Website Terms of Use by written agreement with the Company.

Governing law and jurisdiction

These Website Terms of Use will be governed in all respects by the laws of New South Wales. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and the courts of appeal from them.

Schedule 1 – Prohibited conduct

YOU MUST NOT:

  • use any device, routine or software that interferes, or attempt to interfere, with the proper working of this site;
  • engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;
  • use this site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;
  • use this site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;
  • use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this site;
  • use this site by any automated means;
  • use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email;
  • access, retrieve or index any portion of this site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;
  • interfere with the display of any advertisements appearing on or in connection with this site;
  • reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this site;
  • reproduce, duplicate, copy or store any of the material appearing on this site other than for your own personal and non-commercial use;
  • falsely imply that any other website is associated with this site;
  • do anything that leads, or may lead, to a decrease in the value of the Company’s intellectual property rights in this site;
  • use or exploit any of the material appearing on this site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this site;
  • release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to the Company without the Company’s prior written consent; or
  • use this site to transmit any information or material that is, or may reasonably be considered to be:
  • abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in any way;
  • libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised;
  • infringing upon or violating any copyright, trademark, patent or other intellectual property or proprietary right;
  • in breach of any duty of confidentiality by which you are bound, whether by way of a fiduciary or contractual relationship;
  • in breach of any person’s privacy or publicity rights;
  • a misrepresentation of facts, including the impersonation of any person or entity or a misrepresentation of an affiliation with any person or entity (including any sponsorship or endorsement);
  • in violation of any applicable law, statute, ordinance or regulation, or encouraging of others to do so;
  • containing any political campaigning material, advertisements or solicitations; or
  • likely to bring the Company or any of its staff into disrepute.

Xtend Reward Returns Policy

E V T Marketing Pty Ltd ACN 001 561 977 trading as “Xtend” (ABN 26 001 561 977) (“we”, “us” or the “Company”) prides itself on providing services and products of the highest quality and is committed to customer satisfaction.  This returns policy describes generally how we manage product returns.  Returns remain subject to our Usage Terms (https://xtendsystem.com/website-terms). If you would like more information, please don’t hesitate to contact us.

Refunds

Refunds will not be available in any circumstances. If you are not satisfied with any item that you receive from a supplier, you may be entitled to return that item to the supplier in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from a supplier, please let us know as soon as possible as we may be able to replace the item for you.  In some circumstances, we may provide a credit of Reward Points instead of replacement at our discretion.

What you must return to us

To receive a replacement or a credit of Reward Points, you must first return the item to us or the address we give you for the return along with its original packaging.

Returning items within the first 10 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company or the supplier is at fault and:

  • (Company or supplier at fault)if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit of Reward Points at our discretion); or
  • (Company and supplier not at fault)if we consider that the Company and supplier are not at fault, then:
  • if the item has been returned in its original condition, we will ask the supplier to provide a full replacement of the returned item (or a credit of Reward Points at our discretion); or
  • if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning items after the first 10 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Company or supplier is at fault and:

  • (Company or supplier at fault)if we consider that the Company or supplier is at fault, we will provide a full replacement of the returned item (or a credit of Reward Points at our discretion); or
  • (Company and supplier not at fault)if we consider that the Company and supplier are not at fault, then no replacement or credit will be provided. The Company may, however, choose to provide a replacement or a credit of Reward Points in some cases at its discretion.

Business Days

In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company.  If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided.  If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.

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